Introduction

Mei Yee Lam and Evolve Minds are committed to protecting your privacy and handling your personal data with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using this website or engaging with any Evolve Minds content, products, or services, you agree to the terms of this Privacy Policy. Who We Are Business Name: Evolve Minds
Practitioner: Mei Yee Lam — Certified Clinical Hypnotherapist & Performance Coach
Website: evolve-minds.com

Contact Email: evolvemindsinfo@gmail.com

Jurisdiction: France

What Information We Collect

We may collect the following types of personal information: Information you provide directly: full name; email address; phone number; information shared during discovery calls or consultations; session notes and client intake forms; payment information (processed securely via third-party providers). Information collected automatically: IP address; browser type and device information; pages visited and time spent on the website; cookies and tracking data (see Cookies below). Information from third-party platforms: enquiries submitted via social media platforms; booking information submitted via scheduling tools.

How We Use Your Information

Your personal information is used to respond to enquiries and booking requests; conduct discovery calls and client consultations; deliver hypnotherapy, NLP, and coaching sessions; maintain confidential client records in line with professional obligations; send relevant updates, resources, or communications where consent has been given; process payments securely; improve the website and content experience; and comply with legal and professional obligations.

Legal Basis for Processing

Under applicable data protection law, we process your personal data on the following legal grounds: Consent — where you have actively provided your information or opted in to communications; Contract — where processing is necessary to deliver agreed services; Legal obligation — where we are required to retain records for professional or regulatory purposes; Legitimate interests — where processing is necessary for the operation of our practice and does not override your rights.

How We Store Your Data

Your personal data is stored securely and accessed only by Mei Yee Lam. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Client session records are retained for a minimum of 5 years from the date of the last session, in line with CNIL guidance applicable in France.

Financial records are retained for 7 years in accordance with French accounting law. Payment information is not stored directly by Evolve Minds and is handled securely by our third-party payment processor.

Who We Share Your Data With

We do not sell, rent, or trade your personal data. Your information may be shared only in these limited circumstances: service providers such as booking platforms, payment processors, and email tools used to operate our practice — all bound by their own privacy policies; legal or regulatory authorities where we are required to disclose information by law; emergency situations where there is a credible risk of harm to yourself or others, in line with our professional duty of care.

This website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit a website. Types of cookies we may use: Essential cookies — necessary for the website to function; Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics); Marketing cookies — used to deliver relevant content (if applicable). You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect your experience on this website. Third-Party Platforms Evolve Minds maintains a presence on third-party platforms including YouTube, Instagram, Facebook, and LinkedIn. Any information you share on those platforms is subject to their own privacy policies. We encourage you to review those policies directly.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights: right to access; right to rectification; right to erasure; right to restrict processing; right to data portability; right to object; and right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights please contact us at evolvemindsinfo@gmail.com. We will respond within 30 days.

Marketing Communications

We will only send you marketing or promotional communications where you have given explicit consent. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Children's Privacy Evolve Minds services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18 without prior written parental or guardian consent. Changes to This Privacy Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

📩 evolvemindsinfo@gmail.com